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TILLAMOOK® PRIVACY POLICY

Last updated: December 16, 2024

This Privacy Policy (the “Policy”) describes the personal information that Tillamook County Creamery Association and our subsidiaries (together, "TCCA", “us,” "our," and "we") collect, store, use, and disclose, including personal information we collect when you use our websites, visit us at our Creamery or markets, or engage with us on social media platforms. This Policy addresses specific disclosure requirements from various privacy laws and also serves as our ‘notice at collection.’

Please read this Policy to understand how we handle your personal information and how you can exercise your privacy rights. If you have questions about our Policy, privacy practices, or any concerns regarding how we process your personal information, please contact us here.

1. PERSONAL INFORMATION WE COLLECT AND PROCESS

TCCA collects information about you in a number of ways which we process for various purposes. We collect personal information directly from you, through the use of cookies, and occasionally, we may collect information about you from others. For example, we collect information directly from you when you:

  • Subscribe to our newsletters.

  • Request an electronic receipt be sent to you via email.

  • Share comments, testimonials, pictures, recipes, or other content with us directly or in a post on our website or social media accounts.

  • Enter a promotion, contest, or sweepstakes that we sponsor.

  • Send us an email or contact us here.

  • Create an online account or place an online order.

  • Sign up for events or tours at our Creamery, or

  • Apply for a job with us.

We collect information automatically from you, for example through the use of Cookies and Similar Technology when you visit our websites, use our wi-fi, or when you engage with TCCA’s emails. TCCA may also collect information about you from others, such as social media platforms or other public sources. If someone orders you a gift through our website, we collect your information to fulfill the order. We may also make inferences about you, such as products or promotions that may interest you in the future.

The information we collect and process includes:

  • Identifiers, including such as your name, email address, physical address, and phone number.

  • Account information, including your password.

  • Demographic information, such as your general geographic location.

  • Professional and education information, such as your current employer, job title, and educational background, if you apply for a job with TCCA.

  • Financial account information, such as the credit card information you provide when you make a purchase at our online store.

  • Your preferences, interests, and affiliations, such as those we may infer based on the TCCA content you engage with most frequently.

  • Communications, such as when you send us an email message or engage with us directly on social media platforms. Audio, video, and images, including photographs or videos taken at our Creamery or markets or those you share with us. Internet and electronic network activity, such as:

    • The search terms you use and the queries you perform; and

    • The information we automatically collect about your browser, device, connection, and interactions when you visit our websites or engage with our emails through the use of Cookies and Similar Technologies. Such information may include:

      • Unique Identifiers, such as those used by cookies and similar technology,

      • Date and time of your visit and duration of visit to our website,

      • The content you view and your clicks on our website,

      • Type of web browser used and operating system used on your device,

      • Your IP address,

      • The website from which you linked to the TCCA website, and

      • Other similar information about your use of our websites or engagement with our emails.

To learn more about information automatically collected on our websites or with our email, please see Cookies and Similar Technologies section below.

TCCA may process de-identified personal information. Data in this state cannot be used to infer information about, or otherwise be linked to, a particular individual. In those instances, we will maintain such information in a de-identified state, and unless allowed under applicable law, we will not try to re- identify the individual.

Some of the information we collect, depending on our interactions, may qualify as “sensitive” under certain data privacy laws, such as the log-on information of your account and your payment card information.

2. HOW WE USE PERSONAL INFORMATION

We use your information for a variety of purposes, depending on our interactions, including to market and sell our products, operate our websites, and to conduct our business. We’ve provided the chart below to elaborate on the specific categories of personal information we use.

Use: Provide, protect, and improve our websites

For example, we use personal information we collect to:

- Provide certain website functionality, such as keeping you signed in or remembering what’s in your shopping cart
- Respond to your messages.
- Detect performance issues, bugs, or broken links.
- Respond to your online searches or the queries you perform on our website; or
- Customize the digital content you see. For example, if you use the Find feature on our website, we use information about your general geolocation to show you where you may find your favorite Tillamook products.

Personal Information Types Used

- Identifiers
- Account Information
- Demographic information
- Your preferences, interests, and affiliations
- Communications
- Internet and electronic network activity

Use: Fulfill your online order, complete an in-person transaction, or provide support

We process your information to complete transactions, prevent and detect fraud, and provide you support, as needed.

Personal Information Types Used

- Identifiers
- Account Information
- Demographic information
- Financial account information
- Communications
- Internet and electronic network activity

Use: Administer sweepstakes

We use your information to determine if you are eligible and let you know if you’ve won.

Personal Information Types Used

- Identifiers
- Communications

Use: Send promotional communications, including our newsletters

We keep you in the loop on our special releases, discounts, recipes, and more by sending you promotional communications. Some content may be personalized based on information we’ve gleaned from our interactions. For example, if we know you are a fan of our ice cream, you may see more dessert recipes.

Personal Information Types Used

- Identifiers
- Account Information
- Your preferences, interests, and affiliations
- Communications
- Internet and electronic network activity

Use: Market and advertise our products, including through the use of online advertising and social media platforms.

For example, we analyze our digital interactions to develop marketing ideas, measure the effectiveness of our campaigns, and understand who buys our products. We may display a photo or recipe you shared with to help others learn about our products.

Personal Information Types Used

- Identifiers
- Your preferences, interests, and affiliations
- Communications
- Audio, video, and images
- Internet and electronic network activity

Use: Listen and respond. For example, we may engage with you through email, over the phone, or through digital messaging features where we interact. We may analyze our messages to understand common inquiries so that we can improve.

Personal Information Types Used

- Identifiers
- Your preferences, interests, and affiliations
- Communications
- Audio, video, and imagesInternet and electronic network activity

Use: Notify you about important information related to your account, your orders, or our products.

For example, we may send you an email if there is a problem with your order or if we need to share information about recalls.

Personal Information Types Used

- Identifiers
- Communications

Use: Develop new or improved products and services, including by conducting research, surveys, and interviews, and by analyzing personal information.

For example, we may gather feedback about our products through surveys which may lead to new releases.

Personal Information Types Used

- Identifier
- Account information
- Demographic information
- Your preferences, interests, and affiliations
- Communications
- Audio, video, and images
- Internet and electronic network activity

Use: Consider you for employment

If you want to join our team, we’ll use your information to determine if you qualified for positions within our organization.

Personal Information Types Used

- Identifiers
- Professional and education information
- Your preferences, interests, and affiliations
- Communications

Use: Protect our rights and property, as well as those of our in-person or online visitors and others and detect, prevent, and respond to fraud, theft, or violations of the law, our terms, or our policies.

For example, we may use security cameras in our facilities to collect video which we use for various purposes, including to respond to incidents.

Personal Information Types Used

We will use all categories of information, as necessary, for these purposes.

Use: Comply with laws and regulations or meet other requirements or obligations

For example, we may process your information to remember your contact preferences or cookie choices.

Personal Information Types Used

We will use all categories of information, as necessary, for these purposes.

In carrying out these purposes, we combine information we collect from different contexts and sources to provide you a more seamless and personalized experience, to make informed business decisions, and for other legitimate business purposes.

As described above, depending on our interactions, some of the information we collect may qualify as “sensitive” under certain privacy laws, such as account credentials and payment card information. From time to time, we may process sensitive categories of data incidentally or if you choose to share it. For example, if you apply for a job or sign-up for a tour, we may learn about your disability status to provide accommodations.

3. WHEN WE DISCLOSE PERSONAL INFORMATION

We disclose personal information to others for legitimate business purposes and in a variety of circumstances. Please review the chart for descriptions of specific instances where your information may be accessed by or available to others.

Category of Recipient Purpose or Circumstance: Others, with your consent or at your direction

Data Types Transferred: Any personal information categories

Purpose: We transfer your personal information with your consent, or at your direction, to complete your transaction or facilitate a request you have authorized. For example:

- If you make a purchase in our shop, information about your transaction may be shared with our payment processor and your bank, as necessary.

- If you make a public comment on our website, it may be viewed by others along with your name or an alias you provide.

- If you share a photo with us to share, we may post it on our social media accounts where others may see it.

Category of Recipient Purpose or Circumstance: Service Providers

Data Types Transferred: Any personal information categories

Purpose: We hire other companies and individuals to perform business functions on our behalf who require access to personal information. For example, we may contract with:

- Information technology vendors to provide essential, common services like cloud hosting, digital fraud detection, and network security.

- Marketing vendors and agencies for assistance, including sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, administering promotions, and providing search results and links (including paid listings and links).

- Other professionals, such as consultants and accountants, who provide various services and are often subject to professional duties of confidentiality, and

- Staffing agencies or other firms, who provide functions such as customer service, workforce augmentation, or seasonal help.

These service providers only have access to the personal information needed to perform their functions, may not use it for other purposes and have agreed to protect the information from disclosure.

Service providers may collect your information on our websites, as described below in Cookies and Similar Technology.

Category of Recipient Purpose or Circumstance: Merger, Acquisition, or Sale

Data Types Transferred: Any personal information categories

Purpose: We might transfer your information to a third party, if a sale or transfer of assets or other disposition of all or any part of our business.

Category of Recipient Purpose or Circumstance: Law enforcement, government agencies, or other officials

Data Types Transferred: Any personal information categories

Purpose: We might disclose your information to any third party, without your consent and without notice to you, if we believe:

- We are legally obligated to do so,

- Disclosure is necessary to protect, establish, or exercise our legal rights or defend against legal claims, or

- Disclosure is necessary to protect our rights, property, and safety, and those of others.

Category of Recipient Purpose or Circumstance: Analytics, marketing providers

Data Types Transferred:

- Identifiers
- Demographic information
- Internet and electronic network activity

Purpose: Subject to your cookie preferences, we share information with analytics and marketing providers who may process your personal information following their own privacy policies. To learn more, please see Cookies and Similar Technology.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies, like web beacons and pixels, to collect information about our digital interactions, which we use for a variety of business purposes. For example, we use these technologies in connection with our websites, digital content, and promotional email to:

  • ensure our websites are functioning properly,

  • keep you signed in and remember what you put in your online shopping cart,

  • learn how you use our websites or engage with our emails,

  • detect fraud or violations of our terms or policies,

  • measure the effectiveness of our marketing campaigns or the audience of our content, and

  • provide you a personalized, more seamless experience.

We permit third parties (our analytics, marketing, and other service providers) to use cookies and similar technologies on our digital properties to gather information to provide us insights about the use and engagement of our websites and emails. In some cases, the third parties may use the information they collect for their own purposes in accordance with their own respective privacy policies. To the extent the use of these technologies is deemed a “sale” or “sharing” under applicable data privacy laws, or enable certain personalized advertising, you can opt-out as described in the section below, including by using our cookie banner. The third parties can include common digital social and advertising platform providers, including Google. To opt-out of Google Analytics, go to tools.google.com/dlpage/gaoptout. To adjust your Google advertising settings, visit adssettings.google.com.

Our websites honor the Global Privacy Control which you can learn more about at https://globalprivacycontrol.org/.

5. YOUR PRIVACY RIGHTS

Data privacy laws provide individuals with specific rights regarding their personal information. Depending on where you live, you may have all or some of the following rights and choices regarding your information.

  • The right to opt-out. You may have the right to limit our use of your personal information or to opt-out of certain processing of personal information. To the extent the use of cookies and similar technologies on our websites, as described above, is deemed a “sale” or “sharing” under data privacy laws, or enables certain personalized advertising, you can opt-out as described in the below, including by using our cookie banner.

  • The right to be informed or to know. You may have the right to be informed of how we process your information. For example, you may have the right to be informed or to know:

    • The categories of personal information we collect and process about you.

    • The categories of sources of the personal information we collect and process about you.

    • The purposes for collecting or processing that personal information.

    • The categories of personal information shared or disclosed to third parties, the categories or names of those third parties, as well as the purposes of such sharing or disclosure.

  • The right to access. You may have the right to access, view, and in some cases obtain a copy of the personal information we process about you.

  • The right to correct and delete. You have the right to request that TCCA correct any of your personal information or delete it. If we receive a verifiable request to delete, we will delete (and notify any relevant third parties to delete) your personal information, unless an exception applies.

  • The right to not be subject to certain automated processing. TCCA does not engage in ‘profiling’ or automated decision making which has legal or significant effects.

  • Right to not be discriminated against for exercising your rights. If you exercise your rights, we will not discriminate against you.

You can exercise your rights, as well as make choices about TCCA’s collection and processing of your information, several ways. For example:

  • Cookie Banner. You can indicate your cookie preferences using the cookie banner on our website.

  • Unsubscribe. With each marketing communication, you will be given the opportunity to opt-out of receiving future marketing communications. You may also opt-out by contacting us here. If you ask that we not contact you for marketing purposes (either by using the unsubscribe mechanism or by sending us an email), we reserve the right to contact you for non-marketing purposes.

  • Tillamook Account. You can request that we delete account information by contacting us here.

  • Other Privacy Signals. Our websites honor the Global Privacy Control signal. You can learn more about the signal and how to enable it here: https://globalprivacycontrol.org/.

  • Other Privacy Controls. You can use the privacy controls, including cookie settings, provided on your device, as part of your operating system, or available as settings in your browser.

Contact us. You can also submit your request by calling our toll free number, 1-855-562-3568, prompt #1, by contacting us here. or by writing to the following address:

Tillamook County Creamery Association
Attention: Consumer Relations/Privacy
4185 Highway 101 N
Tillamook, OR 97141

In your request, please specify the rights that you, or your authorized agent, wish to exercise and include your full name, phone number, email address, and residential address.

We will confirm receipt of your request promptly. If we need more information to verify your identity or the authorized representative’s authority to act on your behalf, we will let you know. Please allow 45 days for a response to your request. If we cannot honor your request for any reason within that 45-day period, we will notify you.

Please note that with regard to all these rights, we reserve the right to: (a) verify your identity in order to process the request, or request further information for this purpose; (b) refuse your request based on the exemptions set out in any applicable data protection laws; and (c) charge you a reasonable administrative fee for any repetitive, manifestly unfounded, or excessive requests. If we deny your request to access your rights, you may appeal by contacting us by filling out our Privacy Request Form here. Depending on where you live, you may have the right to contact your state attorney general to raise a concern.

6. INFORMATION STORAGE AND RETENTION

We use appropriate and reasonable physical, electronic, and administrative measures to protect your personal information against loss and unauthorized access, alteration, and use. Unfortunately, no measures can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of your information.

We consider the following factors when determining how long we keep and store your information:

  • Our legal obligations,

  • The purpose for which your information was collected or processed,

  • Your requests to delete the information,

  • Retention periods in applicable laws and regulation, and

  • Our legitimate business purposes. For example, we may retain your data to the extent it is necessary to prevent fraudulent activity, to protect ourselves against liability, and to allow us to enforce our rights and protect our property.

TCCA processes personal information in the United States and other jurisdictions where do business.

7. OTHER WEBSITES AND DIGITAL CONTENT

This Policy applies only to the personal information TCCA processes. Our websites and digital content, such as our emails, could have links to others’ websites and services that are not owned or controlled by us. For example, our websites might enable social media platform sharing features, which let you share data with third parties, your friends, or the public. We are not responsible for and have not reviewed the privacy practices of these other websites and services, though we encourage you to do so.

8. CHILDRENS’ DATA

We do not knowingly collect information from children under 13. If you're a parent or guardian and become aware that your child has provided personal information to us, please contact us and we will delete such information.

9. MODIFICATIONS TO THIS PRIVACY POLICY

We may need to update or revise this Policy from time-to-time to enhance transparency, as well as in response to changing legal, technical, or business developments. We will post any new or revised Policy here, and you should review this Policy regularly to make sure that you are aware of our processing of personal information and your rights. You can figure out if this Policy has been revised since your last visit to our websites by referring to the last updated date at the top of this Policy. If there are material changes to the Policy, or if we intend to use earlier-collected personal information in accordance with the terms of the revised Policy and doing so would result in processing of personal information that is not consistent with the purpose for which the information was originally collected, we will notify you by prominently posting a notice of such changes before they take effect or by directly notifying you, and if required, we may request your consent.

10. CONTACT US

If you have any questions about this Policy, our processing of your information, or your privacy rights, please contact us at:

Tillamook County Creamery Association
Attention: Consumer Relations/Privacy
4185 Highway 101 N
Tillamook, OR 97141

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