Tillamook Shop

We are unable to make changes to orders once they have shipped, but we’ll do our best to help correct your order before it leaves the warehouse! Give our team a call at 1-855-562-3568 or email us through our ‘Contact Us’ form 

The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 12pm Friday.

If your order arrived with missing, incorrect, or damaged items, please contact our Consumer Relations team at 1-855-562-3568 or via email through our ‘Contact Us’ form so we can help make it right! The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 12pm Friday.

We aren’t able to accept returns for a refund at this time, but if you’re not pleased with your cheese (or merch), we’d love the chance to help make it right. Please feel free to reach out to our team via the channels listed above so we can learn more about your experience.

Lastly, please note that we can’t be responsible for damage or loss due to unavailable recipient, incorrect address, or theft.

No, there are no minimum order considerations.

Our cheeses are carefully packaged with an insulated liner and ice pack to maintain optimal quality. All cheeses are shipped cold to protect their quality, and although they may arrive slightly warmer, your cheese should still be safe to eat, so long as it arrives on the expected delivery date. Simply refrigerate it as your shipment arrives to preserve its freshness.

All online orders ship via UPS. Once your order leaves our warehouse, you’ll get a shipping notification email with tracking information and delivery date. All cheese orders outside of Oregon will ship 2 Day Air. All Oregon deliveries and shelf stable non-cheese orders will ship UPS Ground.

At this time, we ship within the US (Hawaii and Alaska included), but are unable to ship to PO Boxes, A.P.O., DPO, or F.P.O addresses, or the US territories.

All online orders ship via UPS 2 Day Air or UPS Ground depending on the destination and product type. We fulfill orders Monday and Wednesday, excluding major US holidays, for delivery Wednesday through Friday. Once your order ships, you’ll get a shipping notification email with tracking information and delivery date. Please note our 2-day shipping method does not account for our 2-4 business days of processing time.

Oh no! Please let our Consumer Relations team know so we can look into this for you. You can reach us at 1-855-562-3568 or via email through our ‘Contact Us’ page.

The team is available 8am to 5pm Pacific time Monday through Thursday, and 8am to 12pm Friday.